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658.812 LEL : Bailey, Keith.     
      Customer service for dummies / by Karen Leland and Keith Bailey. Bailey, Keith.; Main Stack Moylish:AVAILABLE   BOOK 1999
658.812 LEP : Leppard, John.     
      Auditing your customer service : the foundation for success / John Leppard and Liz Molyneux. Leppard, John.; Main Stack Moylish:AVAILABLE   BOOK 1994
658.812 LYN    
      The psychology of customer care : a revolutionary approach / James J. Lynch. Lynch, James J.; Main Stack Moylish:AVAILABLE   BOOK 1992
      The psychology of customer care : a revolutionary approach / James J. Lynch. Lynch, James J.; Main Stack Moylish:AVAILABLE   BOOK 1992
658.812 MAC    
      Team up for excellence MACKAY ALLEN; Main Stack Thurles:AVAILABLE, Main Stack Clonmel:AVAILABLE   BOOK 1994
      Team up for excellence MACKAY ALLEN; Main Stack Thurles:AVAILABLE, Main Stack Clonmel:AVAILABLE   BOOK 1994
      Team up for excellence MACKAY ALLEN; Main Stack Thurles:AVAILABLE, Main Stack Clonmel:AVAILABLE   BOOK 1994
      Team up for excellence MACKAY ALLEN; Main Stack Thurles:AVAILABLE, Main Stack Clonmel:AVAILABLE   BOOK 1994
3 additional entries    
658.812 MAK    
      Competing on value / Bridging the gap between brand and customer value Knox, Simon; Main Stack Clonmel:AVAILABLE, Main Stack Thurles:AVAILABLE   BOOK 1998
      Competing on value / Bridging the gap between brand and customer value Knox, Simon; Main Stack Clonmel:AVAILABLE, Main Stack Thurles:AVAILABLE   BOOK 1998
      Competing on value / Bridging the gap between brand and customer value Knox, Simon; Main Stack Clonmel:AVAILABLE, Main Stack Thurles:AVAILABLE   BOOK 1998
658.812 MCC    
      Extraordinary customer care / Glen McCoy. McCoy, Glen.; Main Stack Moylish:AVAILABLE   BOOK 2000
      The loyalty link : how loyal employees create loyal customers / Dennis G. McCarthy. McCarthy, Dennis G.; Main Stack Moylish:AVAILABLE   BOOK c1997
658.812 MCD    
      Key account management / Learning from supplier and customer perspectives LEARNING FROM SUPPLIER AND McDonald, Malcolm H.B.; Main Stack Clonmel:AVAILABLE, Main Stack Thurles:AVAILABLE   BOOK 1998
      Key account management / Learning from supplier and customer perspectives LEARNING FROM SUPPLIER AND McDonald, Malcolm H.B.; Main Stack Clonmel:AVAILABLE, Main Stack Thurles:AVAILABLE   BOOK 1998
      Key account management / Learning from supplier and customer perspectives LEARNING FROM SUPPLIER AND McDonald, Malcolm H.B.; Main Stack Clonmel:AVAILABLE, Main Stack Thurles:AVAILABLE   BOOK 1998
      Key account management / Learning from supplier and customer perspectives LEARNING FROM SUPPLIER AND McDonald, Malcolm H.B.; Main Stack Clonmel:AVAILABLE, Main Stack Thurles:AVAILABLE   BOOK 1998
      Key account management / Learning from supplier and customer perspectives LEARNING FROM SUPPLIER AND McDonald, Malcolm H.B.; Main Stack Clonmel:AVAILABLE, Main Stack Thurles:AVAILABLE   BOOK 1998
658.812 MCK : McKeown, Max.     
      E-customer : customers just got faster and smarter. Catch up / Max McKeown. McKeown, Max.; Main Stack Moylish:AVAILABLE   BOOK 2001
658.812 MIC    
      Superior customer service : the prompt approach to success / Michael Quinn, Lynda Byron. Quinn, Michael.; Main Stack Moylish:AVAILABLE, Main Stack Thurles:AVAILABLE   BOOK 1999
      Superior customer service : the prompt approach to success / Michael Quinn, Lynda Byron. Quinn, Michael.; Main Stack Moylish:AVAILABLE, Main Stack Thurles:AVAILABLE   BOOK 1999
      Superior customer service : the prompt approach to success / Michael Quinn, Lynda Byron. Quinn, Michael.; Main Stack Moylish:AVAILABLE, Main Stack Thurles:AVAILABLE   BOOK 1999
      Superior customer service : the prompt approach to success / Michael Quinn, Lynda Byron. Quinn, Michael.; Main Stack Moylish:AVAILABLE, Main Stack Thurles:AVAILABLE   BOOK 1999
658.812 MOR : Morgan, Rebecca L.     
      Calming upset customers / Rebecca L. Morgan. Morgan, Rebecca L.; Main Stack Moylish:AVAILABLE   BOOK c1996
658.812 MUR : Murphy, John A.     
      Service and quality in practice a handbook for practitioners John A. Murphy with Tony Farmar Murphy, John A.; Main Stack Moylish:AVAILABLE   BOOK 1993
658.812 NAU : Naumann, Earl,     
      Customer centered Six Sigma : linking customers, process improvement, and financial results / Earl Na Naumann, Earl,; Main Stack Moylish:AVAILABLE   BOOK c2001
658.812 NAY : Naylor, Mary.     
      Customer chemistry : how to keep the customers you want-- and say "good-bye" to the ones you don't / Naylor, Mary.; Main Stack Moylish:AVAILABLE   BOOK c2002
658.812 PAY    
      Relationship marketing for competitive advantage / Winning and keeping customers PAYNE ADRIAN; Main Stack Thurles:AVAILABLE, Main Stack Clonmel:AVAILABLE   BOOK 1998
      Relationship marketing for competitive advantage / Winning and keeping customers PAYNE ADRIAN; Main Stack Thurles:AVAILABLE, Main Stack Clonmel:AVAILABLE   BOOK 1998
658.812 PEP    
      The one to one manager / Real-world lessons in customer relationship management PEPPERS DON; Main Stack Thurles:AVAILABLE   BOOK 2000
      The one to one manager / Real-world lessons in customer relationship management PEPPERS DON; Main Stack Thurles:AVAILABLE   BOOK 2000
      Managing customer relationships : a strategic framework / Don Peppers, Martha Rogers. Peppers, Don.; Main Stack Moylish:AVAILABLE   BOOK 2004
      Managing customer relationships : a strategic framework / Don Peppers, Martha Rogers. Peppers, Don.; Main Stack Moylish:AVAILABLE   BOOK c2011
      The one to one manager real-world lessons in customer relationship management Don Peppers and Martha Peppers, Don.; Main Stack Moylish:AVAILABLE   BOOK c2000
658.812 PET    
      Professional Service firm 50 / Or, fifty ways to transform your 'department' into a profession servic PETERS TOM; Main Stack Thurles:AVAILABLE, Main Stack Clonmel:AVAILABLE   BOOK 1999
      Professional Service firm 50 / Or, fifty ways to transform your 'department' into a profession servic PETERS TOM; Main Stack Thurles:AVAILABLE, Main Stack Clonmel:AVAILABLE   BOOK 1999
658.812 PHI : Phillips, Tim,     
      Me-t@iling : how to help your customers help themselves / Tim Phillips. Phillips, Tim,; Main Stack Moylish:AVAILABLE   BOOK 2000
658.812 POI : Poisant, Jim.     
      Creating and sustaining a superior customer service organization : a book about taking care of the pe Poisant, Jim.; Main Stack Moylish:AVAILABLE   BOOK 2002
658.812 QUI    
      Crowning the customer : how to become customer-driven / Feargal Quinn Quinn, Feargal.; Main Stack Moylish:AVAILABLE   BOOK 1990
      Superior customer service : the prompt approach to success / Michael Quinn, Lynda Byron. Quinn, Michael.; Main Stack Moylish:AVAILABLE, Main Stack Thurles:AVAILABLE   BOOK 1999
658.812 REI      
      The quest for loyalty : creating value through partnership / edited with an introduction by Frederick Main Stack Moylish:AVAILABLE   BOOK c1996
658.812 SAN : Sanders, Betsy.     
      Fabled service ordinary acts, extraordinary outcomes Betsy Sanders Sanders, Betsy.; Main Stack Moylish:AVAILABLE   BOOK c1995
658.812 SCC : Suffolk County Council.     
      Customer care for frontline staff A communication skills pack for health trusts Suffolk County Council.; Main Stack Moylish:AVAILABLE   BOOK 1999
658.812 SHA : Shaw, Colin,     
      Building great customer experiences / Colin Shaw and John Ivens. Shaw, Colin,; Main Stack Moylish:AVAILABLE   BOOK 2005
658.812 SHE : Sherman, Stephanie G.     
      Total customer satisfaction : a comprehensive approach for health care providers / Stephanie G. Sherm Sherman, Stephanie G.; Main Stack Moylish:AVAILABLE   BOOK c1999
658.812 SIN : Sindell, Kathleen.     
      Loyalty marketing for the Internet Age : how to identify, attract, serve, and retain customers in an Sindell, Kathleen.; Main Stack Moylish:AVAILABLE   BOOK c2001
658.812 SNY : Snyder, Mike.     
      Microsoft Dynamics CRM 2011 step by step / Mike Snyder, Jim Steger, Brendan Landers. Snyder, Mike.; Main Stack Moylish:AVAILABLE   BOOK c2011
658.812 STU : Sturm, Rick.     
      Foundations of service level management / Rick Sturm, Wayne Morris, and Mary Jander. Sturm, Rick.; Main Stack Moylish:AVAILABLE   BOOK c2000
658.812 TEA : Teasdale, Kevin.     
      Advocacy in health care / Kevin Teasdale. Teasdale, Kevin.; Main Stack Moylish:AVAILABLE   BOOK 1998
658.812 THO    
      The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary resu Thompson, Harvey.; Main Stack Moylish:AVAILABLE   BOOK c2000
      Winning lifeime customers How to keep customers using customer care Marc Thornton Thornton, Marc.; Main Stack Moylish:AVAILABLE   BOOK 2001
658.812 TIM    
      50 powerful ideas you can use to keep your customers / by Paul R. Timm. Timm, Paul R.; Main Stack Moylish:AVAILABLE   BOOK c2002
      Customer Service: Career Success Timm, Paul R; Main Stack Thurles:AVAILABLE   BOOK
658.812 TSC : Tschohl, John.     
      Achieving excellence through customer service John Tschohl with Steve Franzmeier Tschohl, John.; Main Stack Moylish:AVAILABLE   BOOK c1991
658.812 TWO    
      Customer service in Ireland / Suzanne Twomey. Twomey, Suzanne.; Main Stack Clonmel:AVAILABLE, Main Stack Moylish:AVAILABLE   BOOK c2007
      Customer service in Ireland / Suzanne Twomey. Twomey, Suzanne.; Main Stack Clonmel:AVAILABLE, Main Stack Moylish:AVAILABLE   BOOK c2007
      Customer service for Irish students / Suzanne Twomey. Twomey, Suzanne.; Main Stack Moylish:AVAILABLE   BOOK 2002
      Customer service in Ireland / Suzanne Twomey. Twomey, Suzanne.; Main Stack Clonmel:AVAILABLE, Main Stack Moylish:AVAILABLE   BOOK c2007
658.812 VAN    
      Customer capitalism / The new business model of increasing returns in new market spaces SUPPLEMENTARY Vanderwerme, Sandra; Main Stack Clonmel:AVAILABLE, Main Stack Thurles:AVAILABLE   BOOK 1999
      Customer capitalism / The new business model of increasing returns in new market spaces SUPPLEMENTARY Vanderwerme, Sandra; Main Stack Clonmel:AVAILABLE, Main Stack Thurles:AVAILABLE   BOOK 1999
      Customer capitalism / The new business model of increasing returns in new market spaces SUPPLEMENTARY Vanderwerme, Sandra; Main Stack Clonmel:AVAILABLE, Main Stack Thurles:AVAILABLE   BOOK 1999
      Customer capitalism / The new business model of increasing returns in new market spaces SUPPLEMENTARY Vanderwerme, Sandra; Main Stack Clonmel:AVAILABLE, Main Stack Thurles:AVAILABLE   BOOK 1999
      Customer capitalism / The new business model of increasing returns in new market spaces SUPPLEMENTARY Vanderwerme, Sandra; Main Stack Clonmel:AVAILABLE, Main Stack Thurles:AVAILABLE   BOOK 1999
658.812 WAG : Wagner, William P.     
      Customer relationship management : a people, process, and technology approach / William P. Wagner, Mi Wagner, William P.; Main Stack Moylish:DUE 25-10-17   BOOK 2007
658.812 WEL    
      Kaizen strategies for customer care : how to create a powerful customer-care program-- and make it wo Wellington, Patricia.; Main Stack Moylish:AVAILABLE   BOOK c1995
      Successful customer care in a week / John Wellemin. Wellemin, John H.; Main Stack Moylish:AVAILABLE   BOOK 1998
658.812 WIE    
      Customer intimacy pick your partners, shape your culture, win together Wiersema, Frederik D.; Main Stack Moylish:AVAILABLE   BOOK 1998
      The new market leaders : who's winning and how in the battle for customers / Fred Wiersema. Wiersema, Frederik D.; Main Stack Moylish:AVAILABLE   BOOK c2001
658.812 WIL : Wilson, Charles     
      Profitable customers how to identify, develop and retain them Charles Wilson Wilson, Charles; Main Stack Moylish:AVAILABLE   BOOK 1998
658.812 ZEI : Zeithaml, Valarie A.     
      Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A Zeithaml, Valarie A.; Main Stack Moylish:AVAILABLE   BOOK c1990
658.812 ZEM    
      Best practices in customer service Zemke, Ron; Main Stack Clonmel:AVAILABLE, Main Stack Moylish:AVAILABLE, Main Stack Thurles:AVAILABLE   BOOK 1999
      Best practices in customer service Zemke, Ron; Main Stack Clonmel:AVAILABLE, Main Stack Moylish:AVAILABLE, Main Stack Thurles:AVAILABLE   BOOK 1999
      E-service : 24 ways to keep your customers when the competition is just a click away / Ron Zemke, Tom Zemke, Ron.; Main Stack Moylish:AVAILABLE   BOOK 2001
      Knock your socks off service recovery / Ron Zemke, Chip R. Bell. Zemke, Ron.; Main Stack Moylish:AVAILABLE   BOOK c2000
658.8120285574 : Berson, Alex.     
      Master data management and data governance / Alex Berson, Larry Dubov. Berson, Alex.; Main Stack Thurles:AVAILABLE   BOOK 2011
658.8/16    
      Free : the future of a radical price / Chris Anderson. Anderson, Chris,; Reference Thurles:LIB USE ONLY, Main Stack Thurles:AVAILABLE   BOOK 2009
      Free : the future of a radical price / Chris Anderson. Anderson, Chris,; Reference Thurles:LIB USE ONLY, Main Stack Thurles:AVAILABLE   BOOK 2009
      Free : the future of a radical price / Chris Anderson. Anderson, Chris,; Reference Thurles:LIB USE ONLY, Main Stack Thurles:AVAILABLE   BOOK 2009
      Free : the future of a radical price / Chris Anderson. Anderson, Chris,; Reference Thurles:LIB USE ONLY, Main Stack Thurles:AVAILABLE   BOOK 2009
2 additional entries    
658.816 DOR : Dorward, Neil.     
      The pricing decision economic theory and business practice Neil Dorward Dorward, Neil.; Main Stack Moylish:AVAILABLE   BOOK 1987
658.816 PIN    
      The experience economy / Work is theatre and every business a stage Pine II, B. Joseph; Main Stack Clonmel:AVAILABLE, Main Stack Thurles:AVAILABLE   BOOK 1999
      The experience economy / Work is theatre and every business a stage Pine II, B. Joseph; Main Stack Clonmel:AVAILABLE, Main Stack Thurles:AVAILABLE   BOOK 1999
      The experience economy / Work is theatre and every business a stage Pine II, B. Joseph; Main Stack Clonmel:AVAILABLE, Main Stack Thurles:AVAILABLE   BOOK 1999
658.816 WIN : Winkler, John.     
      PRICING FOR RESULTS Winkler, John.; Main Stack Moylish:AVAILABLE   BOOK
658.818 BOL    
      Market and sales forecasting a total approach Gordon J. Bolt Bolt, Gordon J.; Main Stack Moylish:AVAILABLE   BOOK 1981
      Market and sales forecasting a total approach Gordon Bolt Bolt; Main Stack Moylish:AVAILABLE   BOOK 1994
658.818 CLI : Clifton, Peter.     
      Market research using forecasting in business Peter Clifton, Hai Nguyen, Susan Nutt Clifton, Peter.; Main Stack Moylish:AVAILABLE   BOOK 1992
658.819 DIB    
      MARKETING CONCEPTS AND STRATEGIES DIBB SALLY; Main Stack Clonmel:AVAILABLE, Main Stack Thurles:AVAILABLE   BOOK 1997
      MARKETING CONCEPTS AND STRATEGIES DIBB SALLY; Main Stack Clonmel:AVAILABLE, Main Stack Thurles:AVAILABLE   BOOK 1997
      MARKETING CONCEPTS AND STRATEGIES DIBB SALLY; Main Stack Clonmel:AVAILABLE, Main Stack Thurles:AVAILABLE   BOOK 1997
      MARKETING CONCEPTS AND STRATEGIES DIBB SALLY; Main Stack Clonmel:AVAILABLE, Main Stack Thurles:AVAILABLE   BOOK 1997
4 additional entries    
658.82 : Cummins, Julian.     
      Sales promotion : how to create, implement and integrate campaigns that really work / Julian Cummins Cummins, Julian.; Main Stack Moylish:AVAILABLE   BOOK 2002
658.82 BET : Chartered Institute of Marketing.     
      CIM Study Text Chartered Institute of Marketing Chartered Institute of Marketing.; Main Stack Moylish:AVAILABLE   BOOK
658.82 GOV : Govoni, Norman A. P.     
      Promotional management/ Norman Govoni, & Robert Eng, Morton Galper Govoni, Norman A. P.; Main Stack Moylish:AVAILABLE   BOOK c1986
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